Calift / Help & legal

Delete your Calift account

You can start account deletion directly in the app. A support email is not required for the normal deletion process.

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Delete from the app

Account deletion does not cancel your subscription. To stop billing, cancel Calift separately in Apple's subscription settings.

  1. Open Calift on your iPhone with an internet connection.
  2. Open Profile.
  3. Tap Delete account.
  4. Read the confirmation and tap Delete account again.
  5. Keep the app open until deletion finishes. If an error asks you to retry, reconnect and repeat the action.

Do not uninstall Calift while a deletion is incomplete. The app needs the saved account key to authenticate a retry and finish protecting the deletion in recovery storage.

What deletion removes

Deletion removes the active Calift account and its associated profile, food diary, workouts, saved routines, check-ins, imported Health copies, and other account records. Related stored photos are scheduled for cleanup. The deleted account cannot be used to recover that diary again.

Deleting the app by itself does not request server-side account deletion.

What is separate from deletion

  • Apple subscriptions and transaction records. Manage renewal with Apple. Apple and payment-service providers may retain records under their own legal and accounting requirements.
  • Original Apple Health information. Deleting Calift's imported copies does not erase the original data in Apple Health.
  • Copies you saved or shared. Files, screenshots, or exports outside Calift remain under your control.
  • Backups and deletion records. Encrypted backups are maintained separately. Limited deletion and recovery records remain to prevent restored backups from reviving deleted accounts. They do not have a fixed automatic expiry. Stored-object cleanup can take additional time or require retries.
  • Independent provider and support records. Some records may remain for security, legal, accounting, or unresolved support purposes. They are not all erased immediately by the in-app action.

See retention and deletion in the privacy policy for details.

If you cannot complete deletion

Email hello@calift.app with the error message and app version. We may need to verify ownership before acting on an account. Never send an account key, recovery secret, Apple password, or payment-card information.

If you no longer have the app or original device, contact us to discuss the available ownership-verification options. A purchase receipt alone does not prove access to a particular diary.